SgrowBeauty Warranty Policy
Thank you for choosing SgrowBeauty. We are dedicated to delivering high-quality beauty equipment and ensuring reliable after-sales support for all our B2B partners.
Warranty Period
All SgrowBeauty products are covered by a 1-year limited warranty from the date of purchase. This warranty includes free repair or replacement in the event of manufacturing defects.
What’s Covered
- Faults caused by manufacturing or material issues
- Functional defects that affect proper product performance
What’s Not Covered
- Damage from misuse, mishandling, or unauthorized repairs
- Normal wear and tear due to regular use
- Cosmetic imperfections that do not affect product functionality
How to Claim
To initiate a warranty claim:
- Contact your dedicated sales manager for quick support.
- If unavailable, please email our service team at info@sgrowbeauty.com.
- Include proof of purchase, a description of the issue, and supporting photos or videos.
Our team will evaluate your case and offer a timely solution.
SgrowBeauty Exchange Policy
At SgrowBeauty, we understand that occasional issues may occur. Our exchange policy is designed to support seamless cooperation:
Damaged Accessories Upon Arrival
We offer free replacement for any damaged accessories discovered upon delivery. Please notify us with photos or videos of the issue for quick processing.
Non-Functional Products
If a product or accessory is found to be non-operational upon receipt, we will replace it free of charge. Kindly contact us as soon as possible for assistance.
Return Shipping
- For confirmed quality-related issues, SgrowBeauty will cover all shipping costs.
- For exchanges not caused by product defects, shipping fees will be borne by the customer.
For all after-sales inquiries, please reach out to us via:
Email: info@sgrowbeauty.com
Phone: +86 135 3758 6468
Address:
3F, 2# Factory Building (Phase I)
Bangkai Sci & Tech Industrial Park
Guangming High-Tech Industrial Park
Shenzhen, Guangdong Province, China
We value your business and strive to offer the best support in every stage of our partnership.